Last updated: July 22, 2025

 

Welcome to www.thevahelpdesk.ca ("we," "our," "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our virtual assistant services on www.thevathelpdesk.ca

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We collect information to provide and improve our Service:

Personal Information: When you sign up, communicate with the assistant, or contact us, we may collect your name, email address, phone number, and other contact details.

Usage Data: We automatically collect information on how you interact with the Service, such as logs, IP addresses, browser type, device information, and pages visited.

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage, and deliver personalized content.

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We use the information we collect to:

Provide, maintain, and improve our Service

Respond to your inquiries and provide customer support

Personalize your experience with the virtual assistant

Send you updates, newsletters, and promotional materials (with your consent)

Monitor usage and detect any unauthorized or fraudulent activity

Comply with legal obligations

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We do not sell or rent your personal information. We may share your data:

With trusted service providers who help us operate and improve the Service, under strict confidentiality agreements

If required by law, regulation, or legal process

To protect rights, property, or safety of www.thevahelpdesk.ca, users, or others

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We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure.

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You can update or correct your personal information by contacting us.

You can opt out of marketing emails by following the unsubscribe instructions in those emails.

You can disable cookies in your browser settings, but this may affect some features of the Service.

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We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated "Last updated" date.

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If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

The Virtual Assistant Help Desk
Email: amandablackwood@live.ca